Shipping & returns

Shipping policy

Sim Racing Machines is a one man business and I work hard to ship orders as quickly as possible.  Where goods are in stock and on the shelf, requiring no modifications, I can normally ship the same or next day.  During bussy periods there may be an extra days delay.  The shop is getting more and more popular and some days I struggle to keep up.  Remember, I treat every order as if it were something I had ordered and try to do what I would want a supplier to do for me.

We ship our products worldwide.  The shop should provide shipping options automatically at checkout, if it does not please contact us as we will be able to ship to you but may need to work out a price manually.

Most products will have a couple of different shipping options, these are based on the shipping address and the weight of the goods in the order.  For standard shipping we use Royal Mail and most courier services are via DHL.  For some remote locations we may be forced to use a different courier.  If you need any more information about shipping, please ask.

Shipping is now available using...

  • DHL
  • UPS
  • FedEx
  • Royal Mail (UK Only)

Covid-19 has caused Royal Mail shipments to customers outside the UK to have massive delays, so for now this service is removed.

The shop now has live API links to DHL, FedEx and UPS so you will get bespoke shipping prices based on the weight of your cart and your address.  This should ensure we are offering the best rates we can get.  If you feel the shipping it too expensive please contact me and I will gladly check manually.

Once your order has been shipped you will be sent a confirmation email with tracking information (if using a tracked service).  Shipping times are estimates as provided by the shipping company and are only a guide.  We have no control over delays with customs clearance or unforseen circumstances.

Orders for items in stock are normally shipped the next working day, if there is a delay, we will contact you via email.

DIN cables are only made after ordering so there is often a small delay shipping these.  We don't keep them in stock because of the various options, so we assemble them on demand.

Returns / Shipping your wheel for conversion

Our address for returns or sending your wheel for a conversion is:

Sim Racing Machines
Garfield House
Fore Street
Othery
Somerset
TA7 0QQ
UNITED KINGDOM
+44 7590193268
sales@simracingmachines.com
If sending via DHL from The Netherlands or Germany you may have to use 0 as the house number so
0 Fore Street, just make sure Garfield House is in the address as well.

If you need to contact us you can email sales@simracingmachines.com or use the contact form on the shop.